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Thirty‑seven years ago, in 1989, I opened my Master’s Project with these words: “Traumatic changes have had dramatic influences on the retail grocery industry the last ten years. Buyouts and takeovers have put increased pressures on management in addition to normal competitive forces occurring in the marketplace. The normally large pool of labor that has been the mainstay of the grocery business is shrinking; thus, training and development of employees has become even more

[archived September 14, 2017 from my posting on Linkedin] When a package arrives at your doorstep, it often feels like a small, routine event. Yet sometimes, that simple box can spark a deeper reflection about the way we shop and the experiences we value. On September 14, 2017, a replacement pitcher I ordered online arrived, and it made me pause. This wasn’t just about receiving an item; it was a reminder of what matters to those who run brick and mortar stores and the unique